Call Center Operations Manager -세계적으로 유명한 가전회사

	2018-02-14

Customer Service Call Center

Dyson Operational Support Manager

Position: Call Center Operations Manager
 Location: Bucheon, Kyoung-gi State

Job Description

• Creation and publishing of product content and banners

• Monitoring pricing and stock

• Coordinate e-Shop related tactical campaigns and promotions

• Generate regular sales and traffic reports

• Post purchase operational support

• Track all the technical issues

• Coordinate with Dyson content specialist/marketing manager to implement not limited to shop content on schedule

• Track Dyson and key competitors’ activities at major online platforms

• Maintain a localized copy-writing style

• Monthly broken link management

• New function test

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Requirement

• Native Korean

• Adequate English for constant business interaction

• 2+ years e-commerce/content management experience

• Detail oriented and good at communication

• MS Office skills, particularly in excel (including Pivot Table)

Bonus Points

• Experience launching and ramping an inbound contact center highly desired.

• Must be available for periodic travel to overseas

• Must be fluent bilingual in English (& other Japanese & Korean Languages are preferred)

• Must be authorized to work in Republic of Korea

• Hotel & Tourism industry experience preferred

• Salary will be Discuss After the interview