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[¿Ü±¹°èÈ­À纸Çè»ç] CX Manager

µî·ÏÀÏ 2021-01-19 ¸¶°¨

     
  • Lead to introduce new  technology such as ¡®Artificial  Intelligence(e.g. Voicebot)¡¯ in customer journey,  communicate with AI developer or vendor, IT team and other stakeholders  for maintenance or enhancement of new tech
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  • Lead Direct Marketing(DM)  business line¡¯s  persistency improvement committee and collaborate with related departments
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  • Reporting to  local management or regional office regarding persistency performance,  project update and results, future strategy and planning
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  • Management of  conservation function who is protecting insurance policies from cancel or  lapse. Regular monitoring reporting conservation team¡¯s productivity and efficiency
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Experience
     
       
    • 5+ years¡¯ experience in relevant fields
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    • Preferred to have  experience of improving customer experience/journey
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    • Preferred to have experience  of AI related projects in insurance universe
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    • PI, ISP and project  experience of financial industry over 3 years
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    • Business acumen for  insurance product and process
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    • Micro Office Software  handling (Excel, PowerPoint)
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Competencies
     
       
    • Fluent in English  communication (verbal & written)
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    • Consulting skills and  business background
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    • Prepare and structure  reports with minor guidance
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-        Proactively identify issues, structure and conduct necessary analysis and draw conclusions
     
-        Good team player 
     
 

 

 

 


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010-6697-0721

bigstom@leenpartner.com

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