채용정보 검색

TM BA Manager (차장급)>

	2015-03-13

· 포지션

회사소개

외국계손해보험사

직급/직책

차~부장급

담당업무

The position is responsible for forecasting and analyzing overall TM business operation.

MAJOR DUTIES AND RESPONSIBILITIES (no more than 10 should be listed, % allocation is optional)

	1. Planning and Development Effectiveness / Lead productivity enhancements - Support to establish TM strategy based on effectiveness and productivity - Strategic Prioritization by campaign level - Support KPI management with statistic alarming on KPIs by campaign level - Search and sharing best study for non-dental sales with statistical analysis - Forecast and Analyse the Center call volume, headcount, operation efficiency, operation budget & cost and market business situation & trend - Develops and Reviews Planning Mechanisms and all processes to find the best solution to make maximize the center efficiency - Seeks to promote process improvement via effective situational analysis and innovation - Undertakes cost/benefit analysis as required - Business trend forecast and calculate required headcount, operation expense and allocation key - KPI review compare to market & competitors	% Time
	2. Handle Promotion & Project - Project manager in specific agenda such as retention activity leading/ PBI enhancement / Acquisition cost - Generally macro management in TM promotion - Promotion analysis and feedback (result report) - Planning & operation loyalty program - Project management for new business
	3. Generate & support on statistic internally and for RO - Communicate with RO - Draw up & manage report for RO
	4. Operational Reporting - Completes and analyses Center KPI data to determine operational goal achievement - Review and Trend analyze reporting data on a weekly, monthly basis to support the sales and operational management cycle - Completes analysis of financial/budgeting performance and monitoring, control and forecasting the center expense - Determine the indicators and targets for understanding call center operation efficiency - New business and initiative expense forecast, analyze and setup the KPI and report format

DESIRED QUALIFICATIONS

1) University Degree

2) More than five years of experience within a similar role and environment

3) Excellent PC Skills particularly Spread sheet/Databases

4) Good Financial and Business sense, with Logical and Lateral Thinking Abilities

5) Strong Numerical and Analytical Ability

6) Good Written and Oral Communication Skills (Korean and English)

근무지

서울 본사

처우조건

· 자격요건
학력	4년제 졸
경력	9~10
연령	77~74년생
특기사항	기본영어해야함

· 접수방법
마감일	마감
전형절차	서류전형/면접
제출서류	국문이력서(구체적인 경력기술 포함)

· 담당컨설턴트

담당컨설턴트

관리자 대표이사

02-553-1776

ceo@leenpartner.com

퀵메뉴